NC Congressman Edwards Disaster Response Update #14

Dear Jeffery,

Two weeks post-Helene and it’s past time I take a moment to thank each and every one of you, the people of Western North Carolina, for your strength, resilience, patience, and amidst everything going on, your steadfast dedication to our community.

While we still have a long road ahead, you should be proud of how far we’ve come since September 27, when Hurricane Helene hit our mountains harder than any of us could’ve imagined she would. We are making great progress.

NCDOT has cleared most roads and is starting to transition to repairs and reconstruction. Duke Energy has restored energy for hundreds of thousands of people in our mountains, and they are collaborating with NCDOT to gain access to the harder hit areas so power can be restored as quickly as possible.

More than 85 percent of cell service has been restored in WNC, and providers are diligently working to repair the remaining cell sites that are still down. FEMA has established 14 locations for you to go to for help applying for FEMA resources, including two Disaster Recovery Centers which serve as a one-stop shop for all recovery assistance needs, and more are in the works. Further, a total of 120 treatment plants are now functioning normally across our mountains.

While it’s sometimes hard to see the progress that’s been made when you’re standing on the ground looking at the destruction left in Helene’s wake, I want you to remember where we started. We’ve accomplished a lot in the past two weeks and will accomplish even more in the next two.

My last note before I relinquish you to today’s update: I ask you to please let go of the expectations and benchmarks you’ve set for when you expect to see “XYZ” take place. Doing that only discounts the progress we have made. Hurricane Helene has caused unprecedented damage across our mountains, and recovery will not be linear like it may be in areas more used to hurricanes or hit by smaller storms. We are paving our own path for recovery.

This update includes where to find open pharmacies in each county, the addition of a new Disaster Recovery Center in McDowell County, and progress on infrastructure repairs. Additionally, this update provides a new hyperlinked index. Just click the title of the topic you’d like to review and you will be automatically taken to that information in the update.

Today is update number 14, with more information to come in the following days. As always, please make sure to read everything and share it with your friends and family.

Index

Click the title to be taken to the correlating information in the update.

FEMA Disaster Survivor Assistance Sites

Legislative Support

Food and Water

Buncombe County

Haywood County

Henderson County

Jackson County

Madison County

McDowell County

Polk County

Rutherford County

Transylvania County

Yancey County

Trash Services and Debris Removal

Buncombe

Haywood

Henderson

Madison

Polk

Transylvania

Yancey

Voter Information

United States Postal Service/Mail Services

Pharmacy Access

Open Urgent Cares/ Health Care Services

Dialysis Locations

Oxygen Locations

Resources for Veterans

Resources for Farmers

Power

Roads

Internet Access

Cell Service

North Carolina National Guard & Department of Defense

Asheville Regional Airport

Federal Nutrition Programs

For NC-11 Medical Providers

For Local Government Resource Requests

For Individual Assistance through FEMA

To Connect with a Loved One

Resources for Utility & Other Status Updates

Free Legal Assistance

IRS Guidance for Taxpayers Impacted by Hurricane Helene

Shelters

Buncombe County

Haywood County

Henderson County

Madison County

McDowell County

Rutherford County

Transylvania County

Yancey County

FEMA Disaster Survivor Assistance Sites

  • The following FEMA Disaster Recovery Centers are open seven days a week to assist North Carolina survivors who have experienced losses from Hurricane Helene.

    • A.C. Reynolds High School

      • 1 Rocket Dr., Asheville, NC 28803

      • Daily hours: 8:00 a.m. - 7:00 p.m.

        • A Comfort Care Center will also be available at this location where survivors can shower, do laundry and use other services.

    • McDowell County Senior Center

      • 100 Spaulding Rd., Marion, NC 28752

      • Daily hours: 8:00 a.m. - 7:00 p.m.

  • A Disaster Recovery Center is a one-stop shop where survivors can meet face-to-face with FEMA representatives, apply for FEMA assistance, receive referrals to local assistance in their area, apply with the U.S. Small Business Administration for disaster loans, etc.

    • Additional recovery centers will be opening soon, and I will keep you posted as I learn about them.

  • Disaster Survivor Assistance (DSA) teams are also stationed across NC-11 to help survivors apply for FEMA assistance and connect them with additional state, local, federal and voluntary agency resources.

  • In addition to designated locations, DSA teams are going door to door in the following counties:

    • Buncombe County

    • Henderson County

    • Madison County

    • Yancey County

  • As new stationary locations are established, I will keep you posted.

  • The following locations are open daily from 8:00 a.m. to 6:00 p.m., unless otherwise noted:

    • Buncombe County

      • Ingles Market

        • 550 Hwy. 9, Black Mountain, NC 28803

      • Walmart

        • 60 Airport Rd., Arden, NC 28704

      • Riceville Community Church

        • 2342 Riceville Rd., Asheville, NC 28805

      • Title 10 Mission - Asheville

        • 503 Park St., Swannanoa, NC28778

      • Montford North Star Academy

        • 90 Montford Ave., Asheville, NC 28801

      • AC Reynolds High School

        • 1 Rocket Dr., Asheville, NC 28803

      • Beech Community Center

        • 15 State Rd. 2117, Weaverville, NC 28787

    • Jackson County

      • Jackson County EOC

        • 401 Grindstaff Cove Rd., Ste. A-145, Sylva, NC 28779

    • McDowell County

      • Corpening Memorial YMCA

        • 348 Grace Corpening Dr., Marion, NC 28752

      • McDowell County EOC

        • 129 Barnes Rd., Marion, NC 28752

      • McDowell County Senior Center

        • 100 Spaulding Rd., Marion, NC 28752

    • Rutherford County

      • Ingles Market

        • 276 N. 9 Hwy., Lake Lure, NC 28746

    • Transylvania County

      • Transylvania County EOC

        • 155 Public Safety Way, Brevard, NC 28712

    • Yancey County

      • Yancey County Public Library

        • 321 School Cir., Burnsville, NC 28174

Legislative Support

  • The U.S. House of Representatives is gearing up to pass a disaster relief package when we return to session in November.

    • I have begun conversations with leadership about how to best meet Western North Carolina’s needs in any supplemental relief package passed by Congress in the coming months.

  • Yesterday, both chambers of the North Carolina General Assembly unanimously passed the Disaster Recovery Act of 2024.

    • This bill creates a new Hurricane Helene fund with $273 million from the state’s Savings Reserve Fund.

      • $250 million will go to the Department of Public Safety's Division of Emergency Management to provide the state’s match to federal disaster relief funds.

      • Another portion of the funds will be used to establish a revolving loan program to help local government and state agencies with cash flow while they are waiting for reimbursement from the federal government.

      • $16 million will go to the Department of Public Instruction for “lost compensation of school nutrition employees due to school closures resulting from Hurricane Helene”

      • $2 million to provide local governments technical assistance with local recovery funds.

      • $5 million to the State Board of Elections, alongside a variety of temporary election law changes such as changing polling sites that were rendered unusable by the storm and establishing a voter hotline, to make it easier for residents of Western North Carolina to vote.

    • The bill also:

      • Grants school calendar flexibility to public schools by allowing them to make up or mark as completed any number of the days or hours missed.

        • It also allows the schools to use up to 30 days of remote instruction toward required instructional days.

      • Waives DMV fees for things like obtaining a duplicate driver’s license, ID card, etc.

      • Waives certain environmental requirements for state highway repairs.

        • This provision will not reduce the safety of repairs conducted by NCDOT or negatively impact the environment.

Food and Water

  • A mobile lab to test drinking water is available at the following location seven days a week from 9:00 a.m. to 5:00 p.m. until October 19:

    • A-B Tech Community College

      • 20 Canoe Ln., Woodfin, NC 28804

  • Supplying drinkable water remains a top priority for emergency crews.

    • 63 water systems are on a boil advisory.

    • Only one treatment plant has reported having no power and 21 systems remain out of water.

      • Water restoration trends continue to move in a positive direction.

    • There are 120 wastewater treatment plants operating under normal conditions in the affected areas across Western NC.

      • An additional 41 wastewater treatment plants are partially operational or operating on back-up power.

  • The Environmental Protection Agency and U.S. Army Corps of Engineers have officially completed the infrastructure assessments that I noted in update number nine on public water supplies in the following counties:

    • Buncombe

    • Henderson

    • McDowell

    • Polk

    • Rutherford

    • Yancey

    • The results of the assessments have been shared with local governments to help guide water system restoration efforts, including what repairs may be needed and how expensive those repairs might be.

  • Several major water systems are currently not distributing water, including the City of Asheville, Black Mountain, Woodfin, Spruce Pine, and Burnsville.

    • Work continues on each of these systems to restore functionality.

  • NCDEQ has provided the following resources to help community members track progress on water supply restoration efforts:

    • Public Water Supply Situation Report Tracking - ArcGIS map with filters for system status, county, etc. linked here.

    • DEQ Dashboard - links to additional maps, including mobile view of water system status, and environmental guidance linked here.

  • The Federal Emergency Management Agency has promised 120 truckloads a day of food and water with no specified end date.

    • FEMA has shipped 14 million liters of water and more than 17 million meals utilizing the $20 billion in funds that I helped to draft and pass for disaster relief just two days before Hurricane Helene hit.

      • Of the shipped food and water, more than 6 million liters of water and 4 million individual meals have already been delivered to Western NC communities.

  • Lowe’s has donated an additional $10 million to support hurricane relief in Western North Carolina.

  • Home Depot will be passing out free disaster relief kits every day starting at 9:00 a.m., while supplies last, at the following locations:

    • Home Depot Asheville

      • 795 Fairview Rd., Asheville, NC 28803

    • Home Depot West Asheville

      • 127 Acton Cir., Asheville, NC 28806

    • Home Depot Hendersonville

      • 401 Linda Vista Dr., Hendersonville, NC 28792

  • Walmart is hosting activities at the following locations:

    • Hendersonville, NC Store 1242

      • 250 Highlands Square Dr., Hendersonville, NC 28792

        • Portable restrooms

        • Serving hot meals at 12:00 p.m. and 4:00 p.m. daily

    • Arden, NC Store 1179

      • 60 Airport Rd., Arden, NC 28704

        • Portable restrooms

        • Laundry

        • Showers

        • Wi-fi hotspot and charging stations

  • Buncombe County

    • Buncombe County has begun water distribution at multiple sites. Each will be available daily from 1:00 -7:00 p.m.:

      • Pack Square Park - you MUST bring your own container for this site

        • 80 Court Plz., Asheville, NC 28801

      • William W. Estes Elementary School

        • 275 Overlook Rd., Asheville, NC 28803

      • Sand Hill-Venable Elementary

        • 154 Sand Hill School Rd., Asheville, NC 28806

      • North Windy Ridge Intermediate School

        • 20 Doan Rd., Weaverville, NC 28787

      • Fairview Elementary

        • 1355 Charlotte Hwy., Fairview, NC 28730

    • The following feeding sites are available in Buncombe County, where citizens can access food, water and other basic necessities:

      • Biltmore Baptist Church

        • 35 Clayton Rd., Arden, NC 28704

          • Distribution and bulk pickup for volunteers looking to take bulk loads of supplies to in-need community members

            • Saturday hours: 10:00 a.m. – 1:00 p.m.

          • Community drive-thru for anyone in the community needing supplies

            • Saturday hours: 3:00-6:00 p.m.

      • First Baptist Church – Weaverville

        • 63 N. Main St., Weaverville, NC 28787

          • Hot showers available from 10:00 a.m. to 6:00 p.m.

          • Unlimited clean drinking water is available, bring your own container.

          • Supplies and bottled water.

          • Hot lunch served at 1:30 p.m.

    • Hot meals are available at the following locations:

      • World Central Kitchen in Bear’s Smokehouse BBQ

        • 135 Coxe Ave., Asheville, NC 28801

        • Serves 25,000 hot meals a day.

        • Daily hours: 12:00 to 4:00 p.m.

      • Shiloh Community Center

        • 121 Shiloh Rd., Asheville, NC 28803

        • Daily hours: 12:00-2:00 p.m.

      • Grovemont Park

        • 251 Stonewall Ave., Swannanoa, NC 28778

        • Daily hours: 12:00-2:00 p.m.

      • Manna Food Bank - Farmer’s Market

        • 570 Brevard Rd., Asheville, NC 28806

        • Daily hours: 12:00-2:00 p.m.

      • Wesley Grant Community Center

        • 285 Livingston St., Asheville, NC 28801

        • Daily hours: 12:00-2:00 p.m.

      • West Asheville Ingles

        • 669 Haywood Rd., Asheville, NC 28806

        • Daily hours: 3:00-5:00 p.m.

      • Black Mountain Ingles

        • 550 NC-9, Black Mountain, NC 28711

        • Daily Hours: 12:00-2:00 p.m.

      • Nesbitt Chapel

        • 12 Nesbitt Chapel Rd., Fairview, NC 28730

        • Daily hours: 3:00-5:00 p.m.

    • Food and drinking water are available from 9:00 a.m. to 7:00 p.m. daily at the following locations:

      • Asheville Middle School

        • 211 S. French Broad Ave., Asheville, NC 28801

      • Ingles

        • 550 NC-9, Black Mountain, NC 28711

          • This location also has handwashing stations and portable restrooms

      • Linwood Crump Shiloh Community Center

        • 121 Shiloh Rd., Asheville, NC 28803

      • Lucy Herring Elementary

        • 98 Sulphur Springs Rd., Asheville, NC 28806

      • Oakley Elementary School

        • 753 Fairvew Rd., Asheville, NC 28803

    • A Community Care Station is available at the following location:

      • 2319 Hwy. 70, Swannanoa, NC 28778

        • Daily hours: 7:00 a.m. - 7:00 p.m.

        • Hot meals served daily: 11:00 a.m. - 4:00 p.m.

      • Community Care Stations offer showers, laundry, bathrooms, access to cell towers, wi-fi, potable and non-potable water, and counseling.

  • Haywood County

    • The following locations are providing community members with essential resources such as but not limited to, food, water, cleaning products, baby formula, and pet food, Monday through Fridays:

      • Fines Creek Community Center

        • 190 Fines Creek Rd., Clyde, NC 28721

        • Open every day until 6:00 p.m.

      • Pigeon Community Center

        • 450 Pigeon St., Waynesville, NC 28786

          • Also offering hot meals every day at 2:00 p.m.

          • Daily Hours: 9:00 a.m. - 4:00 p.m.

      • Cruso Community Center

        • 13186 Cruso Rd., Canton, NC 28716

          • Daily Hours: 10:00 a.m. to 2:00 p.m.

      • First United Methodist Church

        • 566 S. Haywood St., Waynesville, NC 28786

          • Includes shower access.

          • Daily Hours: 9:00 a.m. to 12:00 p.m.

      • Maggie Valley Pavilion

        • 3935 Soco Rd., Maggie Valley, NC 28751

          • Daily Hours: 8:00 a.m. to 8:00 p.m.

      • Woodland Baptist Church

        • 545 Crabtree Rd., Waynesville, NC 28786

          • Daily Hours: 9:00 a.m. to 6:00 p.m.

      • Bethel Elementary School

        • 4700 Old River Rd., Canton, NC 28716

          • Daily Hours: 9:00 a.m. to 6:00 p.m.

      • Jonathan Valley Elementary School

        • 410 Hall Dr., Waynesville, NC 28786

          • Daily Hours: 9:00 a.m. to 6:00 p.m.

          • Monday through Friday

      • St. John the Evangelist Catholic Church - in the Parish Hall

        • 234 Church St., Waynesville, NC 28786

          • Daily Hours: 9:00 a.m. to 5:00 p.m.

            • Monday to Friday

          • Hot food available from 4:00 p.m. to 7 :00 p.m. daily.

      • St. Barnabas Catholic Church

        • 109 Crescent Hill Rd., Arden, NC 28704

          • Daily Hours: 10:00 a.m. to 2:00 p.m.

      • Reynolds Baptist Church - Family Life Center

        • 520 Rose Hill Rd., Asheville, NC 28803

          • Daily Hours: 9:00 a.m. to 4:00 p.m.

          • This location also has potable water available to residents who bring their own vessels to fill.

      • Life Church of Waynesville

        • 601 Westwood Cir., Waynesville, NC 28786

          • Supplies will be distributed Friday, October 11

          • Daily hours: 10:00 a.m. to 5:00 p.m.

      • Mountain Projects

        • 2177 Asheville Rd., Waynesville, NC 28786

      • Heart to Heart International - in Haywood Department of Health Parking Lot

        • 157 Paragon Pkwy., Ste. 800, Clyde, NC 28721

    • The following location offers hot meals daily:

      • Maggie Valley Fire Department

        • 2901 Soco Rd., Maggie Valley, NC 28751

      • Jukebox Junction

        • 3606 Pigeon Rd., Canton, NC 28806

        • Daily hours: 12:00-2:00 p.m.

    • The following location offers showers daily from 7:00 a.m. to 7:00 p.m.:

      • Calvary Baptist Church

        • 2701 Soco Rd., Maggie Valley, NC 28751

    • The following location is offering supplies for horses and livestock:

      • WNC Regional Livestock Center

        • 474 Stock Dr., Canton, NC 28716

  • Henderson County

    • Henderson County has stood up Resource Hub locations for water distribution and other supplies as they become available.

    • Distribution will be taking place daily from 9:00 a.m. - 6:00 p.m. at the following locations:

      • Etowah Elementary: 320 Etowah School Rd., Etowah, NC 28729

      • Mills River Town Hall: 124 Town Center Dr., Mills River, NC 28759

    • Each family unit will be provided supplies for one day’s meal and water as available.

    • Individuals are asked to enter the drive-through and remain in your car unless otherwise instructed by volunteers to ensure an efficient process.

    • In addition to the resource hubs, the following churches will also be providing supplies:

      • Ebeneezer Baptist Church

        • 2557 Chimney Rock Rd., Hendersonville, NC 28792

          • Open today, October 11, 10:00 a.m. to 1:00 p.m.

        • First Baptist Church - Hendersonville

          • 312 5th Ave. W., Hendersonville, NC 28739

          • Open 10:00 a.m. to 2:00 p.m. today, October 11

  • Jackson County

    • In partnership with the Red Cross, the following is available for citizens of Jackson County:

      • The Boys & Girls Club of the Plateau are providing shelf-stable meals at the following location:

        • 558 Frank Allen Rd., Cashiers, NC 28717

      • The Canada Fire Department is distributing emergency supplies at the following location:

        • 149 Charleys Creek Rd., Tuckasegee, NC 28783

    • The following locations are providing resources to displaced families and individuals in need:

      • Mountain Projects

        • 154-B Medical Park Loop, Sylva, NC 28779

      • United Christian Ministries

        • 191 Skyland Dr., Sylva, NC 28779

      • St. Mary’s Roman Catholic Church of Sylva

        • 22 Bartlett St., Sylva, NC 28779

        • Daily hours: 10:00 a.m. - 1:00 p.m.

      • Cornbread and Roses

        • 1294 Savannah Dr., Sylva, NC 28779

        • Daily hours:

          • Wednesday, 6:00-8:00 p.m.

          • Thursday, 12:00-2:00 p.m.

          • Sunday, 12:00-2:00 p.m.

  • Madison County

    • The following locations are offering food, water, and some supply distribution in Madison County:

      • Beech Glen Community Center

        • 2936 Beech Glen Rd., Mars Hill, 28754

        • Daily hours: Unable to locate daily hours at this time.

      • Center Community Center

        • 1300 Grapevine Rd., Marshall, NC 28753

        • Daily hours: 8:00 a.m. - 4:00 p.m.

      • Ebbs Chapel Community Center

        • 281 Laurel Valley Rd., Mars Hill, NC 28754

        • Daily hours: 9:00 a.m. - 5:00 p.m.

      • Enon Baptist Church

        • 174 Ammons Branch Rd., Marshall, NC 28753

        • Open Sunday 12:00-4:00 p.m.

      • Freedom Christian Church

        • 7350 US 25/70 Bypass, Marshall, NC 28753

        • Daily hours: 10:00 a.m. - 5:00 p.m.

        • This location offers additional resources such as hygiene products, blankets, clothes, cleaning supplies, diapers, pet food, etc.

      • Laurel Community Center - also has supplies

        • 4100 NC 212 Hwy., Marshall, NC 28753

        • Daily Hours: 8:00 a.m. – 8:00 p.m.

      • Revere-Rice Community Center

        • 3980 Revere Rd., Marshall, NC 28753

        • Daily hours: 11:00 a.m. - 2:00 p.m. (Mon-Sat)

      • Spring Creek Community Center

        • 13075 NC 209 Hwy., Hot Springs, NC 28743

        • Daily hours: 11:00 a.m. - 5:00 p.m.

        • This location also has additional resources such as pet food, livestock feed and hay.

      • Walnut Community Center - also has supplies

        • 46 School Rd., Marshall, NC 28753

        • Daily hours: Unable to locate daily hours at this time.

      • N.C. Cooperative Extension - Madison County Center

        • 258 Carolina Ln., Marshall, NC 28753

        • Daily hours: 10:00 a.m. - 6:00 p.m.

        • This location is offering drive-thru food distribution only.

  • McDowell County

    • McDowell County has established multiple points of distribution that are open daily from 10:00 a.m. - 12:00 p.m. and 4:00-6:00 p.m., depending on supply levels.

    • Distribution takes place daily at the following locations:

      • Former TJ’s Discounts - North Cove

        • 8153 US 221 N., Marion, NC 28752

      • Old Fort Town Hall

        • 38 Catawba Ave., Old Fort, NC 28762

      • New Manna Baptist Church

        • 225 E. Court St., Marion, NC 28752

      • Solid Rock Free Will Baptist Church - Dysartsville 

        • 7860 NC 226 S., Nebo, NC 28761

      • Zion Hill Baptist Church

        • 1036 Zion Hill Rd., Marion, NC 28752

    • Hot meals are also being provided at the following location:

      • Grace Community Church

        • 5182 US 70 W., Marion, NC 28752

          • Lunch is served every day from 11:00 a.m. to 12:30 p.m.

          • Dinner is available from 4:00-5:30 p.m.

    • First Baptist Church of Marion is offering hot showers, air conditioning, and areas to charge devices.

      • Current hours: 9:00 a.m. - 12:00 p.m. and 2:00-5:00 p.m., Monday-Saturday.

  • Polk County

    • The following locations are offering food and water distribution for residents in need from 1:00-5:00 p.m.:

      • Mill Spring/Green Creek Community

        • 25 International Blvd., Mill Spring, NC 28756

      • Columbus Community

        • 95 Walker St., Columbus, NC 28722

      • Saluda Community Bus Parking Lot

        • 214 E. Main St., Saluda, NC 28773

      • Tryon Community

        • 301 N. Trade St., Tryon, NC 28782

      • Sunny View

        • 86 Sunny View School Rd., Mill Spring, NC 28756

    • The following locations are serving hot meals daily:

      • Tryon Equestrian Center

        • 4066 Pea Ridge Rd., Mill Spring, NC 28756

        • Daily hours: 12:00-2:00 p.m.

      • Roseland Community Center

        • 56 Peake St., Tryon, NC 28782

        • Daily hours: 12:00-2:00 p.m.

  • Rutherford County

    • The following locations are open from 9:00 a.m. - 6:00 p.m. for citizens to get food and emergency supplies:

      • Thomas Jefferson High School

        • 2527 US-221A Hwy., Mooresboro, NC 28114

      • Florence Baptist Church

        • 201 S. Broadway St., Forest City, NC 28043

      • Rutherford County Health Department

        • 221 Callahan Koon Rd., Spindale, NC 28160

      • Gilkey Church of God

        • 255 Oak Springs Rd., Rutherfordton, NC 28139

      • Parks, Recreation, & Lake Office

        • 658 Memorial Hwy., Lake Lure, NC 28746

      • Lake Lure Baptist Church

        • 6837 US-74 ALT, Lake Lure, NC 28746

      • Ingles at Lake Lure - meals only

        • 276 NC-9, Lake Lure, NC 28746

          • Offers hot meals at 11:30 a.m. - 1:30 p.m. and 4:30-6:30 p.m.

          • Also offers showers, restrooms, a mobile health van, a tool trailer, a charging station (please bring your own charging cord), and wi-fi.

      • Father’s Vineyard - also has shower and charging stations

        • 724 Oakland Rd., Spindale, NC 28160

      • Spencer Baptist Church - water distribution only

        • 187 N Oak St., Spindale, NC 28160

      • United Way of Rutherford County - water distribution and charging stations only

        • 668 Withrow Rd., Forest City, NC 28043

  • Transylvania County

    • The following locations are providing hot meals to county residents:

      • Little River Baptist Church - through October 11

        • 51 Little River Church Rd., Penrose, NC 28766

          • Breakfast hours: 8:00-10:00 a.m.

          • Lunch hours: 12:30-2:00 p.m.

          • Dinner hours: 6:00-7:30 p.m.

      • Cedar Mountain Community Center

        • 10635 Greenville Hwy., Cedar Mountain, NC 28718

          • Breakfast hours: 9:00-11:00 a.m.

          • Lunch hours: 12:00-2:00 p.m.

          • Dinner hours: 4:00-6:00 p.m.

      • Balsam Grove Community Center - daily until power is fully restored

        • 8732 Parkway Rd., Balsam Grove, NC 28708

          • Daily hours: 11:00 a.m. - 4:00 p.m.Resource pick-up locations are listed below by county. As I learn more, I will keep you posted:

    • Bottled water is available daily at local fire departments and 9:00 a.m. - 5:00 p.m. at Anchor Baptist Church located at:

      • 3232 Hendersonville Hwy., Pisgah Forest, NC 28768

    • Water filling stations can be found at the following locations:

      • City Sports Complex

        • 824 Ecusta Rd., Brevard, NC 28712

        • Daily hours: 10:00 a.m. - 2:00 p.m.

      • Cedar Mountain Outpost

        • 8431 Greenville Hwy., Brevard, NC 28712

        • No posted daily hours.

      • Territory Brevard

        • 43 S. Broad St, Brevard, NC 28712

        • No posted daily hours.

      • DD Bullwinkles

        • 60 E. Main St., Brevard, NC 28712

        • No posted daily hours.

      • First United Methodist Church

        • 325 N. Broad St., Brevard, NC 28712

        • Daily hours: 9:00 a.m. - 12:00 p.m.

      • Pisgah Forest Baptist Church

        • 494 Hendersonville Hwy., Pisgah Forest, NC 28768

        • Daily hours: 10:00 a.m. - 4:00 p.m.

    • Food, water, and other supplies such as hygiene products are being distributed at the following locations:

      • Anchor Baptist Church

        • 3232 Hendersonville Hwy., Pisgah Forest, NC 28768

        • Daily hours: 9:00 a.m. - 5:00 p.m.

  • Yancey County

    • Yancey County has transitioned to one centralized distribution site for water, food and ice located at the following address:

      • Altec

        • 150 Altec Rd., Burnsville, NC 28714

    • Mobile laundry facilities are available in the GO Grocery parking lot located at the following address:

      • 631 W Hwy. 19E Bypass, Burnsville, NC 28714

Trash Services and Debris Removal

  • If your home has damage and you need assistance with clean up, please call Crisis Cleanup for access to volunteer organizations that can assist you at 844-965-1386.

  • If Hurricane Helene caused damage to your home or belongings, make sure to document it.

    • This is critically important in getting reimbursed.

      • Take photos before you begin cleaning up.

      • Make a list of damaged or lost items and gather receipts.

    • Doing this helps speed up the process with insurance and other assistance programs, and ensures you get properly compensated.

    • Before you start the clean-up process, remember:

      • Wear PPE such as long pants, goggles, gloves and sturdy shoes.

      • Stay off damaged structures.

      • Be aware that snakes or other hazardous animals could be present.

  • Call your local fire department to inspect or removal chemicals, propane tanks, and other hazardous materials.

    • If you suspect debris contains toxic substances, seal them in plastic bags to prevent them from becoming airborne.

  • To reduce the risk of accidental fires, please DO NOT burn your storm debris.

    • Emergency personnel are continuing to work on other storm recovery and response efforts, limiting resources to respond to accidental fires.

    • Please discard storm debris at a local transfer site or via curbside debris pickup.

  • Debris should be placed curbside and not block the roadway or access to the property.

    • Please place debris away from trees, poles or other structures (e.g., fire hydrants, meters, etc.) to make removal work easier.

    • Contact your local municipality for curbside storm debris removal collection schedules or see below for additional information on debris waste removal by county.

  • Additionally, the following counties have resources for where to take household trash and debris waste.

    • Buncombe

      • Curbside collection will begin Monday for City of Asheville sanitation customers.

        • There will be no recycling pick up until the recycling plant is operational.

        • Residents can use both recycling and trash carts for household waste.

          • The following materials cannot be collected at this time: Mud, construction debris, concrete and other bulky or hazardous items.

        • Debris collection is estimated to start in mid-October.

      • The Town of Black Mountain Public Works Department has secured four 15-yard dumpsters located in two sites for Black Mountain residents to throw away household trash ONLY:

        • Tractor Supply: 125 Old US Hwy. 70 E., Black Mountain, NC 28711

        • Ingles: 550 NC-9, Black Mountain, NC 28711

        • Please Note: Yard waste, bulk items, separate recycling and debris collection are not available at this time. 

      • Waste Pro collection service has resumed for regular Monday route customers.

        • Recycling services are currently suspended while repair work is underway at the recycling process facility.

    • Haywood

      • Household waste will be accepted at the Materials Recovery Facility at 247 Recycle Rd., Clyde and at Convenience Centers at Jonathan Creek, Beaverdam, Bethel, Hazelwood, Mauney Cove, Jones Cove and Highway 110.

      • White Oak Landfill has reopened.

    • Henderson

      • Henderson County Transfer Station is open and accepting storm debris with normal fees.

      • Henderson County has begun curbside storm debris removal to county residents as a free service.

        • The county will pick up storm debris for free if it is pushed to the right of way of a property.

      • Storm debris includes tree branches, leaves, logs, building materials, furniture, paint etc.

        • Please be patient.

        • The county will pick up storm debris for free as quickly as possible.

    • Madison

      • The Hot Springs collection center is operating on normal hours for household trash ONLY:

        • Monday: 7:30 a.m. - 6:00 p.m.

        • Wednesday: 7:30 a.m. - 5:30 p.m.

        • Friday: 7:30 a.m. - 6:00 p.m.

        • Saturday: 8:00 a.m. - 5:00 p.m.

      • Hot Springs trash pickup is returning to Mondays like usual.

        • Please only use this pickup service if you cannot bring it to the collection center yourself.

        • The pickup service is being led by volunteers at this time.

    • Polk

      • The Polk County landfill is open Monday-Friday, 8:00 a.m. - 4:30 p.m. and Saturday 8:00 a.m. - 4:30 p.m.

        • 322 Landfill Rd., Mill Spring, NC 28756

        • Drop-off of residential trash is $10.

      • GFL trash services will continue the regular schedule. However, certain areas may be inaccessible due to ongoing power outages from Hurricane Helene.

        • Two dumpsters are located on Gibson Street for immediate trash disposal due to road inaccessibility.

    • Transylvania

      • The City of Brevard has resumed regular trash pickup.

    • Yancey

      • The Riverside and East Yancey Recycling Centers have resumed operations.

        • Daily hours: 7:00 a.m. – 4:00 p.m., Monday-Saturday

Voter Information

  • The North Carolina State Board of Elections has provided pertinent information and recommendations for voters in the Helene disaster area during the 2024 general election.

    • To review information on voting in the 2024 general election after Hurricane Helene, you can follow this link.

      • The site provides information on absentee voting, how to change your polling location if you have a new permanent address, county board of elections, office closures and more.

      • For any additional questions on voting post-hurricane, please contact your county Board of Elections.

        • Please note: Your county Board of Elections is the best place to get any questions answered.

          • I have been permitted to share the above, nonpartisan information but am prohibited from answering any questions related to the 2024 general election.

United States Postal Service/Mail Services

  • USPS anticipates continued improvement of mail delivery operations with local recovery efforts, to include power, connectivity, and roads.

  • Social Security checks are being routed to all units for delivery and/or are available for customer pick up.

  • For impacted residents who have relocated due to the storm, please be sure to complete a change of address request at moversguide.usps.com.

  • There are some facilities unable to provide full retail and mail delivery due to road closures and current conditions.

    • No drop shipments will be accepted at any of the locations listed below.

      • The following sites are closed with no retail, but delivery is being attempted where it is safe to do so:

        • Newland - 28657

        • Cedar Mountain - 28718

      • The following sites are closed with alternative facilities listed:

        • Alexander - 28701

        • Alternative location: 2350 Old Marshall Hwy., Alexander, NC 28701

          • Daily hours M-F: 8:00 a.m. - 4:15 p.m.; closed 11:30 a.m. - 1:30 p.m. for lunch

          • Open Saturdays: 8:00-10:00 a.m.

        • Bat Cave - 28710

          • Alternative location: 3979 Chimney Rock Rd, Hendersonville, NC 28792

            • Daily hours M-F: 8:00 a.m. - 4:00 p.m.; closed 12:00-1:00 p.m. for lunch

        • Barnardsville - 28709

          • Alternate location: 1664 Barnardsville Hwy., Barnardsville, NC 28709

            • Daily hours: 9:30 a.m. to 4:30 p.m.; closed from 12:00 to 1:30 p.m. for lunch.

            • Open Saturdays: 8:30-10:30 a.m.

        • Chimney Rock - 28720

          • Alternate location: 2432 Memorial Hwy., Lake Lure, NC 28746

          • Daily hours M-F: 8:00 a.m. – 4:00 p.m., closed 12:00-1:00 p.m.

        • Edneyville - 28727

          • Alternate location: 3979 Chimney Rock Rd., Hendersonville, NC 28792

            • Daily hours M-F: 8:00 a.m. - 4:00 p.m.; closed 12:00-1:00 p.m. for lunch

        • Gerton – 28735

          • Alternate location: 1352 Charlotte Hwy., Fairview, NC 28730

            • Daily Hours M-F: 8:30 a.m. - 4:30 p.m.

            • Open Saturdays: 10:00 a.m. - 12:00 p.m.

        • Green Mountain - 28740

          • Alternate location: 670 W. Main St., Burnsville, NC 28714

            • Daily hours M-F: 8:30 a.m. - 4:30 p.m.

            • Open Saturdays: 9:00 a.m. - 12:00 p.m.

        • Hot Springs - 28743

          • 111 Bridge St., Hot Springs, NC 28743

            • Daily hours: 9:00 a.m. - 4:00 p.m.; closed 11:30 a.m. - 1:00 p.m. for lunch.

            • Open Saturdays: 9:00-10:30 a.m.

        • Marshall - 28753

          • Alternate location: 100 S. Main St., Marshall, NC 28753

            • Daily hours M-F: 8:30 a.m. - 4:30 p.m.; closed 11:00 a.m. - 12:00 p.m. for lunch.

            • Open Saturdays: 9:30 a.m. - 12:00 p.m.

        • Micaville - 28755

          • Alternate location: 670 W. Main St., Burnsville, NC 28714

            • Daily hours M-F: 8:30 a.m. - 4:30 p.m.

            • Open Saturdays: 9:00 a.m. - 12:00 p.m.

        • Montreat - 28757

          • Alternate location: 2 Tucker Rd., Ridgecrest, NC 28770

            • Daily hours M-F: 12:30-4:30 p.m.

        • Penland - 28765

          • Alternative location: 899 Oak Ave., Spruce Pine, NC 28777

            • Daily hours M-F: 8:00 a.m. - 4:30 p.m.

            • Open Saturdays: 10:00 a.m. - 12:00 p.m.

        • Rosman - 28778

          • Alternate location: 272 Main St., Rosman, NC 28772

            • Daily hours M-F: 9:00 a.m. - 4:00 p.m.; closed 12:30-1:30 p.m. for lunch.

            • Open Saturdays: 10:00-11:00 a.m.

        • Swannanoa - 28765

          • Alternate location: 2311 U.S. 70 Highway, Swannanoa, NC 28778

            • Daily hours M-F: 8:30 a.m. - 5:00 p.m.

      • All remaining locations are attempting delivery where it is safe to do so.

Pharmacy Access

  • Pharmacy Locator

    • Hundreds of pharmacies never closed or have reopened across Western North Carolina.

    • Use this link to locate pharmacy locations open to the public by county.

  • The Administration for Strategic Preparedness and Response under the Department of Health and Human Services has activated the Emergency Prescription Assistance Program (EPAP) for North Carolinians.

    • The EPAP program helps uninsured residents replace prescription medication or certain medical equipment lost or damaged during Hurricane Helene.

    • Through the program, uninsured residents can:

      • Request a free 30-day supply of certain prescription medications at any EPAP-participating pharmacy which can be renewed every 30 days while the EPAP is active.

      • Replace certain medical equipment and supplies such as canes, crutches, walkers, wheelchairs, blood sugar meters and blood sugar test strips for diabetics.

        • Uninsured North Carolina residents affected by the recent hurricane can call the EPAP hotline, 855-793-7470, or visit the EPAP website to check their eligibility, determine if their medications or medical equipment are covered, or locate a participating pharmacy.

    • Prescription Pad is open from 9:00 a.m. - 5:00 p.m. and filling prescriptions for Yancey County residents at the following location:

      • 730 E. Main St., Burnsville, NC 28714

Open Urgent Cares/ Health Care Services

  • There is a field hospital with physicians, nurses and paramedics who can treat patients at the Burnsville Fire Department. The address is as follows:

    • 305 Pineola St., Burnsville, NC 28714

  • The following urgent cares are open and accessible for community members with non-life-threatening illnesses and injuries:

    • Locations open between 8:30 a.m. - 6:00 p.m.:

      • Mercy Urgent Care Weaverville

        • 61 Weaver Blvd., Weaverville, NC 28787

      • Mercy Urgent Care West Asheville

        • 1201 Patton Ave., Asheville, NC 28806

      • Mercy Urgent Care Waynesville

        • 120 Frazier St., Ste. 6, Waynesville, NC 28786

    • Locations open between 9:00 a.m. - 5:00 p.m.:

      • Mercy Urgent Care Brevard

        • 22 Trust Ln., Brevard, NC 28712

    • Locations open between 8:30 a.m. - 5:00 p.m.:

      • Mercy Urgent Care Columbus

        • 140 West Mills St., Columbus, NC 28722

    • Locations open between 9:00 a.m. - 6:00 p.m.:

      • Mobile Urgent Care Clinic

        • 12 Florida Ave., Black Mountain, NC 28711

      • Mental Health & Basic Medical Support Center

        • 130 Montreat Rd., Black Mountain, NC 28711

      • Pardee Urgent Care

        • 45 Hendersonville Hwy., Ste. A, Pisgah Forest, NC 28768

  • Free mental health services - All available for drop-in

    • Care Collaborative for Western North Carolina Clinicians is a partnership among more than 200 mental health professionals volunteering to provide free mental health services for Hurricane Helene survivors.

      • Services are provided virtually, and you can follow this link to find a professional that fits your needs and their contact information to schedule a session.

    • Hot Springs Elementary School - Art Room

      • 63 N. Serpentine Ave., Hot Springs, NC 28743

      • Daily hours: 12:00-5:00 p.m.

    • The Pearl Institute

      • 55 Academy St., Waynesville, NC

      • Daily hours: 12:00-6:00 p.m. (Monday-Friday)

      • Free telehealth appointments are also available.

      • To book a telehealth appointment, you can email info@pearlpsychedelicinstitute.org or call/text (828) 400-7091

    • Community Support Group

      • 221 Mills Ave., Brevard, NC 28712

        • Mary C. Jenkins Community & Cultural Center

        • Hosted by the City of Brevard, AARP, and Blue Ridge Community College

        • 9:00 to 11:00 a.m. on October 14, 28, and November 18.

    • All University of North Carolina System students have access to free mental health through their university.

      • Please monitor your student email for more information on how to access these services.

    • The following orthopedic urgent care locations are open from 8:00 a.m. to 4:00 p.m. daily, physical therapy appointments are also available at each of these locations:

      • EmergeOrtho Hendersonville

        • 800 Fleming St., Hendersonville, NC 28791

      • EmergeOrtho Arden (South Asheville)

        • 2585 Hendersonville Rd., Arden, NC 28704

      • EmergeOrtho Waynesville

        • 9 Haywood Office Park, Ste. 102 and 103, Waynesville, NC 28785

      • EmergeOrtho Brevard

        • 89 Hospital Dr., Ste. A, Brevard, NC 28712

      • EmergeOrtho Weaverville

        • 159 Weaver Blvd., Weaverville, NC 28787

Dialysis Locations

  • The following location is open and available for dialysis treatments in NC-11:

    • Pardee Hospital

      • 800 N. Justice St., Hendersonville, NC 28791

        • This location can dialyze 30 patients a day.

      • DaVita Kidney Care nurses are reaching out to their patients to coordinate treatment, but the following DaVita locations are available:

        • DaVita Greer South Dialysis

          • 3254 Brushy Greek Rd., Greer, SC 29650

          • Contact Number: (864) 801-2065

        • DaVita Saluda River Dialysis

          • 8080 Augusta Rd., Piedmont, SC 29673

          • Contact Number: (833) 378-2702

        • DaVita Wofford at Home

          • 8024 White Ave., Spartanburg, SC 29303

          • Contact Number: (864) 583-4788

        • DaVita Boiling Springs Dialysis

          • 196 Sloane Garden Rd., Boiling Springs, SC 29316

          • Contact Number: (833) 458-4809

Oxygen Locations

  • Hendersonville High School

    • 1 Bearcat Blvd., Hendersonville, NC 28791

      • Must be assessed through Pardee Hospital.

    • Lincare is only serving established patients.

      • Patients must bring in empty tanks to one of the following locations:

        • Asheville Lincare

          • 103 Elk Park Dr., Asheville, NC 28804

          • Fax number: (866) 234-6698

        • Greenville Lincare

          • 355 Woodruff Rd., Ste. 204 and 205, Greenville, SC 29607

          • Fax Number: (864) 288-0339

    • The following locations are available for oxygen refills, but patients must bring their own oxygen equipment - fire departments are available 24/7:

      • Boiling Springs Fire Department

        • 186 Rainbow Lake Rd., Boiling Springs, SC 29316

      • Reidville Fire Department

        • 7450 Reidville Rd., Woodruff, SC 29388

      • Inman City Fire Department

        • 6 Humphrey St., Inman, SC 29349

      • First Presbyterian Church

        • 393 E. Main St., Spartanburg, SC 29302

        • Daily hours: 9:00 a.m. to 8:00 p.m.

      • Greer Relief Indigo Hope Neighborhood Impact Center

        • 113C Berry Ave., Greer, SC 29651

        • Daily hours: 2:00-5:00 p.m.

      • Croft Fire Department

        • 370 Cedar Springs Rd., Spartanburg, SC 29302

      • Arkwright Fire Department

        • 1070 Southport Rd., Spartanburg, SC 29306

      • Roebuck Fire Department

        • 2639 Stone Station Rd., Roebuck, SC 29376\

      • North Spartanburg Fire Department

        • 8767 Asheville Hwy., Spartanburg, SC 29316

Resources for Veterans

  • The U.S. Department of Veterans Affairs launched a new web page with disaster relief resources, providing a single place for veterans and their caregivers to access VA resources on health care, housing, benefits payments, insurance, and more.

  • If you or a veteran you know needs immediate housing assistance after Hurricane Helene, please call the National Call Center for Homeless Veterans at (877) 424-3838.

    • The call center is open 24/7.

  • If you have a VA-backed home loan and are unable to make your mortgage payments, please contact your mortgage servicer.

    • You can also call the VA at (877) 827-3702, Monday-Friday, 8:00 a.m. to 6:00 p.m.

    • Home loan servicers are allowed to put a 90-day pause on foreclosures and encouraged to waive late charges for VA-guaranteed home loans after a disaster.

  • Legionnaires, Sons of the American Legion members and Legion Posts that have been displaced from their primary residence due to damage sustained during Hurricane Helene may be eligible for financial assistance through the American Legion.

    • Legionnaires and Sons of the American Legion members may be eligible for up to $3,000.

    • Legion Posts may be eligible for up to $10,000.

      • To learn more or to request assistance, please use this link.

      • Applications must be submitted within 90 days of the disaster: Dec. 26, 2024.

  • The Charles George VA Medical Center in Asheville and Master Sergeant Jerry K. Crump VA Clinic in Forest City are open for essential and emergency services.

    • Veterans can:

      • Visit the Asheville VA Hospital pharmacy for medication refills or:

      • Call the Regional Clinical Contact Center at (855) 679-0074 and press 1 for pharmacy representatives.

    • Local pharmacies in the VA’s community care network will also fill written prescriptions, or prescriptions as they appear on an active VA prescription bottle that is not older than six months and has available refills, to provide a 30-day supply.

  • Hickory and Franklin outpatient VA clinics are now operating regularly.

    • Due to the damage and personal losses caused by Hurricane Helene to the staff of the VA, it will take some time to bring staffing to full capacity.

    • Please be patient as the VA works to rebuild their workforce.

  • The Asheville VA Medical Center has successfully contacted over 91 percent of veterans most at risk for injury or poor outcomes due to the storm.

    • Additional outreach to those who have not yet been contacted is ongoing.

  • The Asheville VA Medical Center’s water supply is stable due to a schedule of eight 6,000-gallon tanker trucks bringing in water.

    • To make sure the VA water supply remains stable, an emergency contract for well water and a disinfection service that will be operational as a backup water source in about two to three weeks have both been procured.

Resources for Farmers

  • The United States Department of Agriculture has put together a list of resources for farmers and other agricultural industry members.

    • If your agricultural operation has been impacted by Hurricane Helene, you can review this link, farmers.gov, for emergency and disaster assistance programs.

Power

  • Less than 36,000 customers remain without power in Western North Carolina.

    • Great strides have been taken this week to reconnect the majority of Western North Carolina, and Duke Energy continues to work around the clock to restore power for the 36,000 who remain without power as quickly as possible.

    • Duke Energy is providing restoration updates via text to all customers that remain without power.

  • NCDOT crews are coordinating closely with power companies to ensure service is being restored as quickly as possible, including along private roads, keeping in mind that cold months are approaching fast.

  • Restoration of service for individuals in the disaster rebuild zones will be a longer process but Duke Energy workers have already made substantial progress on the extremely difficult and targeted work that lies ahead.

  • For more information on Duke Energy’s power restoration efforts, you can review the following links:

Roads

  • A “DO NOT DRIVE” message remains in place from the North Carolina Department of Transportation for most of Western North Carolina.

    • Unless it is an emergency, please do not travel to the hardest hit communities.

    • Cherokee, Graham, Clay, Swain, Macon and Jackson counties ARE FULLY OPEN to people who can access them through safe routes.

      • Please DO NOT try to visit or travel through the areas hardest hit by the storm.

      • Non-essential traffic in impacted areas hinders NCDOT’s efforts to reopen roads.

  • To monitor road conditions in and around NC-11, use drivenc.gov.

    • The website tracks NCDOT-managed road conditions in real time.

  • Cut and shove, debris removal, and damage assessment are winding down, and some locations have transitioned to temporary repairs and reconstruction.

    • Transportation infrastructure damage estimates from assessments are up to several billion dollars.

    • Repairs and reconstruction of roadways will be an extremely long road (no pun intended) over the next couple of years to return Western NC’s transportation network to what it was before.

  • NCDOT crews and contractors have reopened more than 540 roads so far.

    • Roughly 630 roads remain closed in Western NC.

      • This number is still rapidly changing as communications improve and NCDOT reaches new sites.

    • About 100 of the closed roads are along primary routes.

  • USDOT approved an initial $100 million in Emergency Repair funds to NCDOT.

    • Damage to our mountain roads exceeds $100 million but USDOT’s investment is a significant and most welcome start.

    • NCDOT has stated they will be utilizing the $100 million to supplement ongoing efforts in Western North Carolina - this is what I would have hoped the funds are going to be used for, but their public statement is a welcome confirmation of their commitment to restore transportation networks in our mountains.

  • NCDOT has awarded a $10 million contract to Wright Brothers Construction of Charleston, TN, to stabilize the westbound lanes of I-40 by drilling soil nails where the eastbound lanes no longer exist.

    • The contract includes incentives to be complete by January 4, 2025.

    • Around the time this operation concludes, plans for a larger, complex, and complete repair will be in progress.

  • NC DMV has reopened 11 of the 16 driver license offices that were closed due to Hurricane Helene.

  • The following DMV offices are open for walk-in services in or near NC-11, Monday through Friday from 8:00 a.m. to 5:00 p.m., closed between 11:30 a.m. through 1:00 p.m. for a lunch break:

    • Burke County - Closest open location for McDowell and Yancey County residents

      • 115 Government Dr., Morganton, NC 28655

    • Cherokee County

      • 1440 Main St., Andrews, NC 28901

    • Haywood County

      • 290 Lee Rd., Clyde, NC 28721

    • Henderson County

      • 125 Baystone Dr., Hendersonville, NC 28791

    • Jackson County

      • 876 Skyland Dr., Ste. 2, Sylva, NC 28779

    • Macon County

      • 16 Patton Ave., Franklin, NC 28734

    • Rutherford County

      • 596 Withrow Rd., Forest City, NC 28043

    • Swain County

      • 2650 Governors Island Rd., Bryson City, NC 28713

    • Transylvania County

      • 50 Commerce St., Ste. 4, Brevard, NC 28712

  • All but five license plate agencies have reopened.

  • Air traffic has sustained at 300 percent above pre-hurricane levels in Western NC.

    • NCDOT’s aviation division continue to work to make sure flight operations are safe coming into and out of airports, including by:

      • Scheduling landing/unloading times and aircraft parking so aircraft are spaced out and to reduce the risk of incidents.

      • Establishing a first of its kind “corridors in the sky” to separate civilian and military aircraft in the air.

      • Having search and rescue partners use short, time and location specific restrictions on air operations to enhance safety when multiple helicopters are engaged in search and rescue efforts.

    • The state of North Carolina is NOT turning away civil aviation support so long as it has been coordinated through the proper channels with NC Emergency Management.

      • If you or someone you know is interested in providing civil aviation support and don’t know where to coordinate your efforts, please call my office and we will help you get in touch with the right folks.

  • NCDOT has launched a detour map to show motorists how to get around closures on I-26 and I-40 at the Tennessee border.

    • You can access the map here.

Internet Access

  • Internet providers are working with local energy and cell providers to restore service for customers across Western North Carolina.

  • SpaceX is offering free monthly Starlink service for 30 days to any household or entity located in the disaster area.

    • To apply for this free service, residents can go to starlink.com/residential and select the “Helene Relief” service plan at check out.

  • Internet providers including Optimum and Spectrum are working around the clock to restore service for customers. However, part of the network’s infrastructure was destroyed by mudslides and collapsed bridges making restoration a lengthy process.

    • As a result, some impacted areas will require a rebuild of the network from scratch.

  • To mitigate the lack of service, Optimum, formerly Altice USA, has set up an Optimum Wi-Fi Trailer that is open from 8:00 a.m. to 8:00 p.m. at the following locations:

    • 717 S. Grove St., Hendersonville, NC 28792

    • 1800 Four Seasons Blvd., Hendersonville, NC 28792

  • The following locations are offering free public wi-fi:

    • First Baptist Church - Weaverville

      • 63 N. Main St, Weaverville, NC 28787

    • Downtown Franklin

      • The Town of Franklin has free wi-fi on the town hill area in downtown.

    • Transylvania County Library - 24/7

      • 212 S. Gaston St., Brevard, NC 28712

    • The Yard Brevard

      • 284 Railroad Ave., Brevard, NC 28712

    • Brevard Visitor Center

      • 175 E. Main St., Brevard, NC 28712

      • Available daily from 9:00 a.m. - 5:00 p.m.

Cell Service

  • Communications in the region are improving rapidly.

    • More than 85 percent of cell sites have been restored in Western North Carolina.

      • Only one county remains with 50 percent or more cell sites down.

      • The Eastern Band of Cherokee Indians has full mobile cell service.

  • AT&T has restored more than 60 percent of their cell sites in impacted areas, and Verizon only has 34 sites out of services across our mountains.

    • Verizon started with hundreds of cell sites out of service, so significant progress has been made.

  • Since the storm first hit, T-Mobile has partnered with Starlink to deploy Direct-to-Cellular service over Western North Carolina.

    • Direct to Cell service connects mobile phones directly to Starlink’s satellites in orbit and eliminates the need for functional ground infrastructure, like cell towers.

  • Cell service providers have implemented disaster roaming for any phone located in Western North Carolina to maximize phone service for all users.

    • Disaster roaming allows users to connect to any mobile network during a disaster when other networks are down.

      • This allows users to access emergency services, such as 911, even when their own network is out.

    • If you have service one moment, but experience a reduction in service the next, try restarting your phone to jumpstart disaster roaming again.

  • UpCycle Tech in Transylvania County is offering free computers and phones for use at the following location:

    • 470 Asheville Hwy., Brevard, NC 28712

  • AT&T has deployed its Mobile Connectivity Center to the following location:

    • Sam’s Club: 645 Patton Ave., Asheville, NC 28806

      • The Mobile Connectivity Center is an air-conditioned mobile unit open to the public, equipped with laptops, charging stations and wi-fi.

      • The public can use the center for various needs including contacting your insurance company, filling out paperwork or connecting with loved ones.

  • Verizon has deployed Wireless Emergency Communication Centers to help hurricane survivors stay connected to their friends, family and other important contacts.

    • Wireless Emergency Communication Centers are generator-powered mobile units that have device charging and computer workstations, along with wireless phones, tablets, and other devices available for use.

    • Verizon’s Wireless Emergency Communication Centers have been set up at the following locations:

      • A-B Technical Community College

        • 340 Victoria Rd., Asheville, NC 28801

      • Asheville YMCA

        • 30 Woodfin St., Asheville, NC 28801

      • Family Justice Center

        • 35 Woodfin St., Asheville, NC 28801

      • Groce United Methodist Church

        • 954 Tunnel Rd., Asheville, NC 28805

    • Verizon also has charging stations at the following locations:

      • YMCA of Western North Carolina

        • 348 Grace Corpening Dr., Marion, NC 28752

          • Two charging stations at this location

      • WNC Agricultural Center

        • 761 Boylston Hwy., Fletcher, NC 28732

          • Three charging stations at this location

      • A-B Technical Community College

        • 340 Victoria Rd., Asheville, NC 28801

        • One charging station at this location

  • T-Mobile has set up satellite cellular on light trucks (SatCOLTs), providing cellular voice and data along with wi-fi and charging stations at the following locations:

    • Asheville Middle School

      • 211 S. French Broad Ave., Asheville, NC 28801

    • Dr. Wesley Grant Sr. Southside Community Center

      • 285 Livingston St., Asheville, NC 28801

    • First Baptist Church

      • 130 Montreat Rd., Black Mountain, NC 28711

  • Additional T-Mobile satellite cell on trucks are located in Hendersonville and at a Tractor Supply Co. in Asheville, with others planned for Mission Hospital in Asheville, Cherokee County Emergency Operations Center in Murphy, and in Cherokee.

North Carolina National Guard & Department of Defense

  • More than 2,100 North Carolina National Guard soldiers and airmen and nearly 1,500 active-duty service members have been deployed to provide support to Western North Carolina so far.

    • Yesterday, active-duty service members distributed more than 690 cases of water, 140 cases of shelf-stable meals, and three pallets of humanitarian assistance items.

  • So far, the National Guard has:

    • Delivered more than 5,000 tons of commodities to affected areas

    • Cleared 1,066 obstacles

  • Search and rescue operations are still ongoing in Western North Carolina.

  • The Guard’s key tasks continue to be search and rescue of impacted civilian personnel, followed by:

    • Delivery of essential relief supplies to points of need

    • Clearing of routes to gain access to isolated communities

  • Although airspace is limited due to ongoing missions by the National Guard and Department of Defense, a process has been established for private pilots seeking to fly in humanitarian relief to coordinate with local authorities.

    • If you are looking to fly in resources and don’t know where to turn, call my office and we will get you in contact with the right coordinators.

  • Here are a few key phone numbers from the NCNG:

    • HOTLINE: 888-892-1162

    • Emergency management watch: 919-733-3300

    • Donated goods: 919-825-2474

      • These lines have very high call volumes. If you do not get through the first try, keep calling.

Asheville Regional Airport

  • Asheville Regional Airport closed mid-day on Friday, September 27, due to risk of flooding.

  • Commercial flights at Asheville Regional Airport have resumed.

  • If you parked your car in an Asheville Regional Airport lot and could not retrieve the vehicle due to the storm, great news - none of the airport’s lots flooded and all cars are fine.

    • Stay safe and pick up your car when you are able.

  • PLEASE NOTE:

    • No general aviation pilots are allowed to land at Asheville Regional Airport without prior clearance from FEMA to ensure the safety of aircraft and personnel.

      • Supply deliveries by civilian pilots ARE permitted to land at Asheville Regional Airport so long as they have prior clearance from FEMA.

      • FEMA is not turning away any pilot that has gone through the proper channels to coordinate delivery and ensure the safety of his fellow aircraft and personnel.

Federal Nutrition Programs

  • The U.S. Department of Agriculture Food and Nutrition Service has approved flexibilities due to the impacts of Hurricane Helene.

    • SNAP

      • North Carolina was granted a waiver for the 10-day reporting requirement for the replacement of food purchased with SNAP benefits lost because of the hurricane.

      • This waiver provides additional time beyond the standard 10-day time frame for households to report food losses and receive replacement benefits for food that was destroyed and previously purchased with SNAP benefits.

    • Child Nutrition

      • The North Carolina Department of Public Instruction was approved for a waiver pertaining to the child nutrition programs.

        • Under the waiver approval, NCDPI’s local program operators may:

          • Serve meals in a non-congregate setting

          • Adjust the time of meal service

          • Allow parent pick-up

          • Allow service of meals at school sites

    • Food and Nutrition Services Program

      • People and families in North Carolina who are enrolled in the Food and Nutrition Services program can now use their EBT card to purchase hot food.

        • This flexibility will remain in effect until November 3.

    • Special Supplemental Nutrition Program for Women, Infants, & Children (WIC)

      • Families participating in WIC who may have relocated to a new area can go to any NC WIC agency to:

        • Have a new eWIC card issued

        • Request replacement breastfeeding supplies or breast pumps

        • Request replacement food that was purchased with current WIC benefits and lost due to Hurricane Helene

For NC-11 Medical Providers

  • If you own a medical practice in NC-11 and are experiencing financial hardship due to Hurricane Helene, the North Carolina Medical Society is reactivating its Financial Recovery Program (FRP) to help you recover and open your doors again.

    • For more information on the disaster relief fund, you can visit this link.

      • Details on how medical practices can qualify and apply for funds will be coming soon.

  • The Department of Health and Human Services through the Centers for Medicare & Medicaid Services (CMS) has made available:

    • Accelerated payments to Medicare Part A providers affected by Hurricane Helene

    • Advance payments to Medicare Part B suppliers affected by Hurricane Helene

For Local Government Resource Requests

  • For county leaders: This is a reminder to make sure your Emergency Operation Center has submitted the request for gasoline, food, water, cell service deployables, etc. with North Carolina Emergency Management to have your request processed and resources delivered.

    • My office stands ready to assist with checking the status of your request if the county or municipality has not heard back from NC Emergency Management within 24 hours.

For Individual Assistance through FEMA

North Carolina received a Major Disaster Declaration for the following counties: Buncombe, Clay, Haywood, Henderson, Jackson, Macon, Madison, McDowell, Polk, Rutherford, Swain, Transylvania and Yancey counties and the Eastern Band of Cherokee Indians.

People with damage to their homes or personal property who live in one of the above-listed counties should apply for Individual Assistance through FEMA, which may include upfront funds to help with essential items like food, water, baby formula and other emergency suppli


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NC Congressman Edwards Disaster Response Update #17

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NC Congressman Edwards Disaster Response Update #13